We partner with trusted shipping carriers to ensure your jewellery arrives in a timely manner. Our team works diligently to process your order quickly, and once it's ready, we hand it over to our shipping partners for swift and reliable delivery to your doorstep. Typically, orders are processed and shipped within 2-5 business days.

Your jewelry deserves the utmost care, which is why we use secure and protective packaging. We take special precautions to safeguard your precious pieces during transit, ensuring they arrive in pristine condition. Rest assured that every step is taken to protect your jewelry until it reaches your hands.

You will receive an email confirming that your order has been dispatched from our facility. The email will include a unique tracking number assigned to your order. You can use the tracking number to monitor your order's journey in real-time.

At Maylis Green, we believe in transparency and ensuring you have a delightful shopping experience. Rest assured, your tracking information email will be your compass as your eagerly awaited jewelry makes its way to you. If you have any inquiries, we are here to assist you.

Embark on a global journey with Maylis Green, where our commitment to delivering elegance knows no borders. Here's what you can expect from our international shipping process:

• Maylis Green proudly extends its reach to jewelry enthusiasts around the world, bringing timeless elegance to doorsteps across international destinations.
• We collaborate with trusted international shipping partners to ensure your orders are handled with care and efficiency.
• International shipping rates are calculated during the checkout process, providing transparency on additional costs associated with delivering to your specific location.
• Please be aware that customs and duties may apply based on your destination country. These additional charges, if any, are the responsibility of the customer
• The estimated delivery times for international orders vary depending on the destination. During the checkout process, you'll receive an estimated arrival date to help you plan accordingly.
• To comply with international shipping regulations, we accurately declare the contents and value of each package.

At Maylis Green, we strive to ensure your satisfaction with our jewelry. Here's our Returns and Replacement Policy to guide you:

1. To be eligible for a return or replacement, please ensure that the item is in its original condition, unworn, and with all packaging and tags intact.
2. You may initiate a return or replacement within 30 days from the date of delivery. Beyond this period, we regret that we can't offer you a refund or replacement.
3. To initiate a return or replacement, please contact our customer service at support@maylisgreen.com with your order details. Our team will guide you through the process.
4. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/replacement. If approved, the refund or replacement will be processed immediately.
6. Refunds will be issued via the original payment method. Please note that shipping costs are non-refundable.
7. If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance.

Maylis Green values your satisfaction, and we are committed to resolving any issues promptly and efficiently. We're here for you every step of the way. If you have any questions or concerns about your order or shipping, our team is ready to assist you.If you have any questions or concerns, please don't hesitate to reach out to our team.